Trouble-Shooting

I've just installed the updated version of I-WayInfo over an older version of
I-WayInfo. The first time I try to run it on my Palm, it freezes and needs to be reset.

Try the following:

1. If it exists, run 'UnInstall.exe' in the I-WayInfo Installation folder.
2. Close the HotSync® Manager.
3. From the Windows Taskbar, right-click on the HotSync® Manager icon.
4. Select 'Exit' from the pop-up menu.
5. From the Windows Taskbar

   • Select 'Start'
   • Select 'Settings'
   • Select 'Control Panel'
   • Double-click on 'Add/Remove Programs'
   If it exists, ...
   • Select 'I-WayInfo'
   • Select 'Add/Remove'
   • Follow instructions
6. If it exists, delete the I-WayInfo Installation folder and its contents.
7. Search your entire harddrive for the following files, and delete them.

   • iWayInfo.dll
   • iWayInfo.ini
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Directions for searching and deleting files from harddrive.
1. Open a Windows Explorer
2. Right click on 'Local Disk (C:)'
3. Select 'Search'
4. Enter 'iWayInfo.dll' in the 'Search for files or folders named:' text box.
5. In the 'Look in:' dropdown listbox, select 'Local Harddrives'
6. Hit the button.
7. Delete all instances of iWayInfo.dll that show up.
8. Repeat steps 4-7 with 'iWayInfo.ini'.
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8. Re-install I-WayInfo.

I can create a DataSet using the I-WayInfo Data Installer, but after HotSyncing twice I still can't load the DataSet onto my Palm^® handheld.

Try the following:

1. Click on the HotSync icon (red and blue arrows chasing each other) in your Window's toolbar. 
2. Select 'Custom'
3. Is 'I-WayInfo' listed as a conduit?
   • No - Run Install.exe in the I-WayInfo installation folder.
4. Is the action 'Desktop overwrites handheld'?
   • No - Select I-WayInfo, then hit the 'Change'button. Change to 'Desktop overwrites handheld', and make sure the 'Set as default' checkbox IS checked.

If the DataSet still does not load into the Palm^® handheld:

Download and install the latest version of the Palm Desktop from the following link...

http://www.palmone.com/us/support/downloads/win_desktop.html

I purchased and installed the full release version of I-WayInfo, but I still only see every other exit.

Try the following:

1. Run UnInstall.exe in the I-WayInfo installation folder (usual path is
   C:\Program Files\I-WayInfo).
2. Open the Control Panel (Start --> Settings --> Control Panel).
3. Run 'Add/Remove Programs'.
4. Select 'I-WayInfo'.
5. Click on the 'Add/Remove' button, and follow directions.
6. Delete the I-WayInfo installation folder.
7. Reinstall the full release version of I-WayInfo.

support@iWayInfo.com